SHIPPING:
We want to ship to you the best and fastest way possible. Order before 1 pm CST and we can usually ship that day. Order after 1 pm CST and we will most likely ship the next day. Order on the weekend and we will ship on Monday.
We ship via Fedex, UPS and the United States Postal Service.
You can choose the type of shipping you want when you order. Most gongs are best shipped via Fedex or UPS. This has to do with the size and weight of the box. Mallets can often travel via US Postal.
We've heard you implore us thousands of times: "Can I get Free Shipping?!" WE WISH WE COULD, BUT PLEASE NOTE: The concept of Free Shipping is just that, a concept. Someone has to pay for the shipping somewhere. For example, you can get Free Shipping on our items that are sold on Amazon, but in reality, the shipping cost is added into the item price, and so you are still paying for shipping, it is just hidden from your view, built into the item cost. That's the way... of the World...
INTERNATIONAL SHIPPING
You can use our shopping cart to calculate shipping costs anywhere that UPS or FedEx delivers.
That will be the shipping costs, NOT the DUTIES TAX or CUSTOMS BROKER!!
For more information about international shipping, please see this page.
SINGING BOWL RETURNS:
HELP! MY BOWL ARRIVED DAMAGED. WHAT DO I DO?
We wrap and protect your bowl and accessories like they were our infant child, all swaddled in soft bubble wrap and sometimes foam in a strong cardboard box.
If your bowl or accessory arrived damaged, it occurred during shipping and we need to put in an insurance claim! Immediately take photos of the box, the packing materials, and the damage to the item, and contact us with these images. Please save the packing materials. We need photos of the damaged item as well as the packaging. Different carriers have different requirements for damage claims. Once you contact us we will ask for specific photos. To put in a claim, we need those photos!
Email us at info@unlimited-singingbowls.com or call +1.402.474.4664 and we will get back to you as soon as we can.
RETURN POLICY
Returns must be initiated within 30 days of receiving your order.
On MOST OF THE ITEMS we sell, but NOT ALL, you can return the item to us, and as long as it is in shape to resell as new, we will refund your purchase price, less 5% fee, which covers restocking and payment processor fees.
Please be aware: WE DO NOT ACCEPT RETURNS ON FRICTION MALLETS/FLUMIES/RUBBER BALL due to the fact after they have been used, they cannot be sold as new.
Unless you damaged it. Or messed it up bad. Then talk to us. The refund may be less than 5%.
On a return because you do not like an item, versus a mistake on our part, Gongs Unlimited does not pay return shipping costs, nor do we refund your initial shipping cost that was from us to you.
However, if your return is due to our mess-up, or a quality problem, then we would pay shipping costs back to our main office.
SOMETHING IS WRONG WITH THIS SINGING BOWL. I JUST KNOW IT. WILL YOU REPLACE IT?
We replace items if they are defective. It is rare, but it does happen. If you want to exchange it for the same item, contact us via email. We will ask you for a video of the offending item so we can see and hear it.
ANY OTHER QUESTIONS?
Email us at info@unlimited-singingbowls.com or call +1.402.474.4664 and we will get back to you as soon as we can.
