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Shipping & Returns

SINGING BOWL SHIPPING:

We want to ship to you as best and fast as we can. Order early in the day and we ship that day.  Order at night and we ship the next day.  Order on the weekend and we ship Monday.  

We mostly ship via Fedex and USPS Priority Mail. 

You can choose the type of shipping you want when you order. Most singing bowls are best shipped via Fedex Ground/Home Delivery. This has to do with the size and weight of the box.  It is best price. 

But if you need it faster, you can get it faster. You will see that Fedex 2 Day or Overnight can cost a lot more though.

(SIDE NOTE: Please realize that the concept of Free Shipping is just that, a concept.  Someone has to pay for shipping somewhere.  For example, you can get Free Shipping on our items that are sold on Ebay,  but in reality, the shipping cost is shoved into the item price, and so you are still paying for shipping, it is just pretended to be hidden from your view.)


YES WE DO SHIP INTERNATIONALLY!   

You can use our shopping cart shipping calculator to calculate shipping costs anywhere that Fedex delivers.

For more information about international shipping, please see this page.

 

SINGING BOWL RETURNS:

HELP! MY BOWL ARRIVED DAMAGED. WHAT DO I DO?

Call or email us immediately. We check all our items before we ship them.

If your bowl or accessory arrived damaged, it occurred during shipping and we need to put in an insurance claim immediately! 

PLEASE TAKE PHOTOS OF DAMAGED ITEM AND ALL PACKING MATERIALS AS WE NEED THOSE PHOTOS TO INITIATE AND INSURANCE CLAMIN.

Email us at info@unlimited-singingbowls.com  or call +1.402.474.4664 and we will get back to you as soon as we can.

YOU SHIPPED THE WRONG ITEM TO ME! WHAT'S UP?!

Once in a while, we make a mistake. It happens.  We apologize now. It was our fault.  What you need to do is send us photos of items and tell us your order number.  We can review what happened and fix it as soon as possible.

I JUST DON'T LIKE THIS BOWL I ORDERED. HOW DO I RETURN IT?

We accept returns if you have purchased an item from us and decide you didn't like  we will refund the cost of the item if the following specifications are met:

  1. You have contacted us within 30 days of purchase.
  2. You pay for return shipping. (Make sure you insure it for its value.)
  3. Item is still in the same condition as when we shipped it to you.
  4. If all these requirements are met, we will refund purchase price less 5% restocking fee.

Email us at info@unlimited-singingbowls.com or call +1.402.474.4664 and we will get back to you as soon as we can.

I RETURNED ITEM. HOW DO I GET MY REFUND?

Once your return is received and inspected, we will send you an email to let you know that we have received your return.

We will also notify you of the approval or rejection of your refund. (Very very rarely do we reject a return.)

Your refund will be processed, and a credit will automatically be applied to your credit card or PayPal account.

Please note that it can take a few days for the banks and credit card companies to process it. But it shouldn't take more than a few days once we tell you we have done it. Then contact your credit card company, it may take some time.

SOMETHING IS WRONG WITH THIS SINGING BOWL. I JUST KNOW IT. WILL YOU REPLACE IT?

We replace items if they are defective. It is rare, but it does happen. If you want to exchange it for the same item, contact us via email. We will ask you for a video of the offending item so we can see and hear it.

SHIPPING RETURNS TO UNLIMITED SINGING BOWLS

Do not ship anything back to us without first contacting us.

To return your product, you should mail your product to: Unlimited Singing Bowls, 4930 N 57th St, Lincoln Nebraska US 68507

For defective items, or our mistakes in shipping you an incorrect item, we pay for shipping back.  If you just want to return an item you don't like, you will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable.

ANY OTHER QUESTIONS?

Email us at info@unlimited-singingbowls.com or call +1.402.474.4664 and we will get back to you as soon as we can.